I am having the worst eBay week ever. Rather than coming here to complain about it (something I try really hard to avoid), I am just off pouting in the corner.
I'm out of inventory, so I haven't been listing, which means I haven't been selling, which means I haven't had money to buy new inventory... on and on THAT cycle goes.
Good news! My last negative dropped off this morning! Oh wait. I blinked. Someone left me a negative this evening. Ugh. I had NO negatives for a whopping 8 hours. Sigh. I offered her a refund if she returned the item, but instead she chose to neg me. So I'm waiting to hear back from her to see if she will revise. Doubtful.
Had a Buyer Protection case opened against me this week. Long story short - I sent the shirt out in perfect condition. 16 days later, buyer contacted me complaining of significant holes under the arms. My return policy is 14 days, but I told her she could send it back anyway. Once I looked at it, it was very clear to me that she ripped it trying to put it on, so I only refunded her return shipping and sent her a not that it was ineligible for a full refund. She got mad and started harassing me, sending me message after message after message, demanding dated pictures and shipping timelines and blah blah blah. I didn't get to respond to any of those, when she wrote, "If you aren't going to refund me, then send the shirt back." I don't know about you, but if I truly received a torn shirt in the mail, I would NOT ask for it back. I would insist on a full refund. But she didn't, which was a red flag for me. I sent it back (because remember - she asked me to). Then she opened a case against me. I called eBay and they (clearly) sided with me. The rep escalated the case and put it on hold. He told me that as soon as I saw that it was re-delivered, to call them and they would close the case in my favor and release my funds. It was delivered today, so I called them this evening and they followed through. They closed the case (it won't count against me), they released my funds, AND they didn't refund her! Score 1 for eBay SELLER Protection!
Right smack in the middle of THAT incident, I discovered 2 fraudulent charges on my Paypal card, so I had to call and report those (got them credited back to my account immediately). They cancelled my card and have sent me a new one, but I have to wait 7-10 business days for it to get here. In the meantime, I am left with NO immediate access to my Paypal account, which means I have to plan days in advance to transfer money to my checking account in order to buy groceries or gas. Ugh. But at least the fraudulent charges have stopped, so I'll try not to complain about not being able to shop :)
I've also have 5 returns in the past couple weeks, which does not do good things to my Paypal balance.
Ok, so I came here and complained anyway. Just be glad you got the quick, abbreviated versions of all of those stories.
Let's end on a good note .... hmm ....
Check out these Converse! My favorite sale from the past couple weeks, hands down.
They sold to a buyer in Spain, who paid an additional $22 for shipping!
I priced these way high because I couldn't find this exact pair anywhere on eBay, currently or in completeds. I saw lots of black with black toes and red around the edges, but they all had black eyelets. Mine was the ONLY pair I could find with red eyelets, which apparently made them worth more to this particular buyer. Woot!